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Privacy Policy


Last Updated: Effective as of November 2017

TRAY-TAG, INC (“Company”, “we”, “us” or “our”) respects the privacy of all our users. This Privacy Policy governs our collection and usage of user’s Personally Identifiable Information.  Please read this Privacy Policy carefully when accessing the Services or otherwise interacting with us to stay informed about our information practices and the ways you can help protect your privacy.  By using the Company’s website and digital platform (the “Site”), you consent to the below practices. This Privacy Policy applies to information collected when you use our website, digital platform, services, content, and materials made available through our website or digital platform (collectively, the “Services”), or when you otherwise interact with us.


This policy applies to information we may collect on the Site, and in email, text, and other electronic messages between you and this Site.

This policy does not apply to information collected by: (a) us offline or through any other means, including on any other website operated by any third party (including our affiliates and subsidiaries); or (b) any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Site.

When you visit our website, we may automatically collect the following information:  (a) Log Information: We may collect log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.This information is used to maintain the quality of our systems and services, and to generate statistics concerning our customer’s usage of our web site.  (b) Mobile Device Information: We may collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.  (c) Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

We collect this information: (a) directly from you when you provide it to us; (b) automatically as you navigate through the Site; and (c) from third parties, for example, our business partners.

In general, you may visit some pages of the Site without telling us who you are or revealing any personal information about yourself.  We may track the internet domain address from which people visit the Site, browser type, system type, pages you access on the Site and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.  We may use and disclose aggregate information and other non-personally identifiable information for various purposes including but not limited to internal purposes such as to administer, operate, and improve the Site in accordance with applicable law. Company is not responsible for the privacy declarations or other material on websites connected to or affiliated with us.


We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, subscribe to a newsletter or email list, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

The types of information we may collect include your name, email address, password, business address, business name, electronic identification number, phone number, and any other information we require you to provide to carry out our Services.  Please see our security section below for more information.


Our Site may include links to other websites, and provide access to products and services offered by third parties, whose privacy policies we don’t control. When you access another website or purchase products or services or conduct other transactions through our Site, use of any information you provide is governed by the privacy policy of the operator of the website you’re visiting or the provider of such products or services. The provider’s privacy practices may differ from ours. If you can’t find the privacy policy of any of our provider partners via a link either from the site’s home page or from the pages on which the products or services are offered, you should contact the provider directly for more information.


We may use information for the following purposes: (a) to provide you with our services; (b) to improve our Services; (c) to provide and deliver the information and services you request, process transactions and send you related information, including confirmations and receipts; (d) to send you technical notices, updates, security alerts, and support and administrative messages; (e) to respond to your comments, questions and requests, and provide customer service; (f) to communicate with you about services, surveys, offers, offered by Company and others, and provide news and information we think will be of interest to you; (g) to monitor and analyze trends, usage and activities about our Services; (h) to personalize and improve the Services, content or features that match user profiles or interests; (i) to carry out any other purpose for which the information was collected; and (j) as otherwise provided for by law.


We may share information about you as follows or as otherwise described hereafter: (a) with vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf; (b) in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process; (c) if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others; (d) in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and (e) with your consent or at your direction.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.


Although Company may collect certain personal information or identifiers, as indicated above, all information users provide is protected by a secure third-party SSL certificate.  If your browser does not support use of an SSL connection, or if you prefer not to send your personal information over the internet, please consider either using a browser that does allow SSL connections or not using our Services as we cannot guarantee a secure connection.

In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and log-in/password information. If you use a public computer, e.g., at a library or a university, always remember to log out.

Use of our Site, or our Services through yours or any computer network is at your own risk. Any transmission of personal information is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to internet use. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Should a data breach occur, we will notify you via email within seven (7) business days.


You may review, correct, or modify information maintained in your online account at any time by logging into your account and updating your profile information or by emailing us at legal@explorestream.com. If you wish to delete or deactivate your account, please email us at legal@explorestream.com, but note that some information you provide through the Services may continue to be accessible, and that we may continue to store information about you as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Services.


You may opt out of receiving promotional communications from us by clicking the “Unsubscribe” link in the emailor by sending an email to legal@explorestream.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.


We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Company will disclose any details or information, without notification to customers or users, if required to do so by federal, state, or local law, or to safeguard the rights or property of Company; and, under vital circumstances, to protect the individual safety and security of Company’s customers and employees.


Although we do not market to children under 13, when it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.


The Fair Information Practices Principles forms the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.


In no event shall Company, nor any of its officers, directors or employees be held liable for anything arising out of or in any way connected with your use of this Site or any of the content contained therein.  Company, including its officers, directors and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website or any of the content contained therein.


To better serve our customers and users, we may update this Privacy Policy based on any business or customer feedback, or in the event of any changes in any system functionality or operations. We encourage you to periodically examine this Policy to better inform how we safeguard your details.  If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification).


We invite any remarks or concerns you may have regarding this Privacy Policy.  If you have any questions about this Policy, or if you feel that we have not observed this Policy, please do not hesitate to contact us at sales@tray-tag.com

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